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8.4. Costs of assisting user access in DMCs
Chapter 3 includes recommendations that the Bank should assist user access to
DIAL in a selection of countries, through a combination of the provision of
training (both internet delivery and face-to-face) and some assistance with
Internet access costs (with a flat sum allocated, suggested to be $5,000 or
less per country).
The delivery of training in Project DIAL use is best thought of as independent
of the estimated costs for establishing and maintaining the DIAL facilities.
Training costs depend on the type, location, level of expertise, amount and
frequency of training required, and so is essentially an open-ended requirement
which needs to have a separate budget allocation.
If we assume, for example, that assistance will be given to seven countries
(the same number as surveyed for this feasibility study), then a possible
budget for this assistance would be:
- Development of internet-delivery training materials on DIAL use, and
materials for use in face-to-face training $10,000
Development costs
equivalent of 20% of one person per annum @ average staff costs of $51,000
- Assistance to 7 DMCs in providing Internet access for DIAL use, @ $5,000
assistance per country $35,000
- Delivery of face-to-face training, combined with internet training, to
selected DIAL users in 7 DMCs $49,000
Costs include air-fares, accommodation
and sustenance costs, and consultancy costs of training personnel, for training
missions of average 5 days; 7 DMCs @ $7,000 per country
- Administration costs, communication with DMCs and Bank and other
contingencies $10,000
- $104,000
Much of this assistance to users in DMCs could be provided
within the completion phase (the first year), but it may not be possible or
sensible to do this. While it is desirable to encourage use of DIAL as early as
possible, it would be better to only commence training when the completion
phase is well underway, and a more complete system in existence on which to
train. Furthermore, it may be difficult and unwise to divert DIAL staff from
system development in the early stages.
- The Bank should consider providing at least $100,000 for the costs of
assisting user access in DMCs, if assistance is to be given to at least seven
countries.
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